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Overcoming an all too Common Content Development Block

Thursday, June 24th, 2010

Why is it so hard to sit down in front of a blank screen and write an article to upload to the website?  Your heart rate speeds up, your palms get sweaty, you can think of a million other things to do at that moment instead of sitting there feeling this way.  Yet, we can discuss and debate the benefits of our service till the person we’re talking to has to fake a heart attack just to excuse them from the conversation.

It a hard thing to brainstorm ideas.  To write, speak, or perform in front of a computer or camera is unproductive and time-consuming.  The client or customer needs your service so why do you have to sit here and make yourself uncomfortable writing or recording content.

Here’s why. We have to sleep sometimes.  We can’t be everywhere a potential client is at all times.  We need help.  So we go out and hire help. We train them to be a better salesperson than we are.  There’s still one problem.  They have to sleep as well and they can’t be everywhere at all times. So, we hire more salespeople and more salespeople until all you are doing is training salespeople.  No time to enjoy the fruits of your labor. No time for family.  It’s all because of a silly, blinking cursor.

I know I went to the extreme, over-embellished a little.   The point is you know your business better than the web designers and content creators out there.  They can muddle through and make it look and sound good.  But only you can flesh it out and give it purpose.

Pretend you’re talking to someone who has no idea about what you do or who you are.  Make them feel like they are talking to you directly and you’re sitting on the other side of the screen.

People usually don’t visit sites to see pretty pictures and sounds, unless they are searching for pretty pictures and sound.  They want content.  They want to be anonymous while they get to know you and the services you offer.  They want to know that you know what you’re doing long before they contact you.

Put your knowledge and personality into your website.  It’s the best salesperson a business can have.  It never sleeps and is everywhere at all times.

Social Media Replacing E-Mail?

Saturday, January 16th, 2010

socialmediaSocial media has its place, but does that place include replacing our most beloved forms of digital communication: e-mail?

1. Never underestimate the power of the hand-written note or letter. Test this in your work place.  Put up a memo in your office, and write something in your own handwriting in red that says, “the power of the hand-written note reaches more people than a typed letter with the most impressive grammar.”  I promise they will glance down at the bottom to read the handwriting before the read the first word of the memo. They’ll get the point.

2. Nearly all sites on the web that require registration require an email address. Some are starting to integrate social media into this process (such as Facebook Connect), but that is still a very small fraction, and they typically still allow for email information as well.

3. Email notifies you of updates from all social networks you are a part of. Some people turn this feature off, but I particularly like it. I believe one of the forces of social media is that it is uniquely designed to come to you, the user. If I didn’t get a notification from Facebook in my e-mail, I wouldn’t get on Facebook on my iPhone at the stoplight. Facebook is an excellent tool to network with other professionals and friends, but it can eat up time in a busy schedule. I don’t see the merit in spending time on it unless I am directly connecting with someone in my network. But that’s just me. I like it to come to me (via email).

4. What about e-mail marketing? Hey, if I’m gonna get mail from someone I have no interest in, I’d rather get it digitally so I can just delete it. Better for the environment! Plus, we’ve achieved pretty good results with e-mail marketing. It is a very viable way to communicate to a busy audience, and it does generate leads and sales. People gotta have e-mail for this!

5. Email is universal, and social networks are not. Nearly everybody on the web (while there are no doubt some exceptions) has an email address. Many places of employment give employees email addresses when they begin working there. Meanwhile, a great deal of these companies are banning workers from even accessing social networks.

6. There are plenty of people who have no interest in joining social networks. Frequent news stories about security, privacy, and reputation issues do not help convince them.

7. Email is still improving. It hasn’t screeched to a halt with the rise of social media. There is still innovation going on, and integration with social media. Look at how Google is constantly adding new features to Gmail. Look at the new Yahoo Mail.

8. Even social networks themselves recognize the importance of email. Never mind that they update users about community-driven happenings via email. MySpace (still one of the biggest social networks) even launched its own email service recently.

9. More social media use means more email use. Look at these recent findings from Nielsen. The people consuming the largest amount of social media are also the people consuming the largest amount of email.

10. As far as marketing is concerned, email is doing pretty well, as many companies continue to struggle to find the right social media strategy to suit their needs.

You’ll have to decide for yourself, but in the world that we live in, a short pencil is better than a long memory.  There are so many moving parts to how we communicate and perform our duties behind our desks, etc., that having a record of the conversations that you have with clients, coworkers, and friends is invaluable – especially when it can fit in your pocket on your mobile device. Which I hope is an iPhone or I honestly don’t see how you sleep at night. :)

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